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Pay my mortgage

24/7 Mortgage Servicing with My Loan Care

Where do I send my payments?

Your loan is transferred to Stearns c/o LoanCare at closing. Payments can be mailed to the following:                              

General (without mortgage statement) :
Stearns c/o LoanCare
PO BOX 8068
Virginia Beach, VA 23450

Stearns c/o LoanCare
3637 Sentara Way,
Virginia Beach, VA 23452

East Coast:
Stearns c/o LoanCare
PO BOX 37628
Philadelphia, PA 19101

West Coast:
Stearns c/o LoanCare
PO BOX 60509
City of Industry, CA 91716    

How do I contact LoanCare?

LoanCare can be contacted via phone at (855) 703-7266 or via email at [email protected] 

Where can I access my loan information and setup ACH payments?

All of your loan information can be accessed by visiting   

What telephone number can I use to pay by phone?

(855) 703-7266

Is there a fee for online or telephone payments?

If you pay online in the first four days it is free. If you pay via phone, there is a $15 charge for Customer Reps and a $5 charge for Televoice.