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Meet Our Business Development Team

Rob Hughes

Director, Sales and Account Management

Rob Hughes is based in Phoenix, AZ and is responsible for growing the business and client satisfaction in the Western US for Premia Relocation Mortgage. Rob brings over two decades of executive relationship management and strategic leadership experience having led Primacy Home Loans, a relocation mortgage provider. 

Also, Rob held escalating levels of responsibility creating and managing strategic alliances for Wells Fargo Ventures. Rob’s focus on collaborative engagement and exceptional levels of client satisfaction are central to his success. Most recently, Rob spent over two years living in New Zealand, working for a global SaaS startup as a Regional Manager. Rob has a Bachelor's Degree in Business Administration from Minnesota State University and is an avid traveler.

Gelaine Joachim

Director, National Accounts

GeLaine Joachim, Director of National Accounts based in Atlanta, GA is a veteran in the relocation industry with 35+ years in real estate, household goods, relocation management and relocation mortgage. 

Prior to joining Premia in 2011 GeLaine was Senior Vice President of domestic and international business development for Promisor Relocation Management where her focus was corporate sales in the southeastern and southwestern United Stated. She came to Promisor after many years in relocation mortgage with Countrywide where she was VP and a Top Sales Producer in the SE & SW. 

A committed member of WERC as a speaker, author, committee and board member she received her CRP in 1991, Meritorious Setvice Award in 2001, Distinguished Service Award & SCRP designation in 2006. GeLaine is also an active member & founding board member of many regional WERC organizations as CMARC, HARC, HRP. MARC, MRC and TRC.

Rolanzo Kinniebrew

Director, National Accounts

Rolanzo joined the team in July of 2015 and is responsible for expanding Premia Relocation Mortgage’s relationships with corporate, federal, and military organizations. He has over 25 years of mortgage industry experience with a specific focus on employee relocation since 2000. Prior to joining Premia Relocation Mortgage, Rolanzo was with a national relocation and mortgage company for 19 years where he created a relocation mortgage platform and launched the program nationally. During that time, he obtained federal government accounts and mastered adhering to FTR, JTR, and FAR.  

The son of a Green Beret military officer, Rolanzo grew up with a discipline and code of conduct from a young age that has been applied to all relationships and new initiatives. Rolanzo’s family heritage combined with a passion for the relocation industry has resulted in multiple leadership, excellence and innovative-solution awards. He was recognized by several Fortune 500 companies for fiscal responsibility while partnering on the company’s relocation program. In addition, Rolanzo holds a Certified Relocation Professional (CRP) certificate and real estate license. He is active in local Employee Relocation Council (ERC) chapters and has served as President of the Greater Washington ERC. 

In his spare time, Rolanzo serves as assistant director within his state diocese and is a recipient of the fraternal order of police and “Citizens Hero” award by the prosecutor’s office within the state of NJ. Married with three children, Rolanzo enjoys family; collects watches and motorcycles; has a severe passion for skiing out west; and is a Kung Fu practitioner.

Meet Our Client Services Team

Michael Bailey

Vice President, Client Services

Michael has been in the mortgage, banking, and relocation fields since 1990 and has been a Certified Relocation Professional since 2003. Michael's duties include the overall responsibility for all corporate and government agency clients and relocation company relationships including the day-to-day delivery of the service model provided by Premia Relocation Mortgage. He also conducts periodic reviews of client relocation policies and programs to ensure best practices are in place and goals are being met.

He also manages quality control and implements client standards and compliance with those standards. He regularly attends regional relocation conferences around the country and is an active member of Worldwide ERC. Before he started at Premia Relocation Mortgage in 2002, he worked as a Branch Manager for several years at a regional bank. Michael received his Bachelor of Science Degree in Finance, with a minor in Management Information Systems from Oakland University in Rochester, Michigan.

Neil Demond

Regional Director, Client Services

Neil has worked in the banking, mortgage and relocation fields since 1992. He currently serves as Regional Director of Client Services at Premia Relocation Mortgage and is responsible for developing and maintaining relationships with national clients through timely reporting, industry updates and delivering a high level of customer service.

He also supports the efforts of the Corporate Relocation team interacting with mortgage counselors, operations, business development, marketing, accounting and servicing to ensure that all aspects of the clients’ needs are met. Prior to starting at Premia Mortgage (formerly GMAC) in 2003, Neil worked as both a Mortgage Broker for Center One Mortgage and a Branch Manager at Standard Federal Bank. Neil received his bachelor’s degree in Advertising from Wayne State University in Detroit, MI. He is a member of the Worldwide Employee Relocation Council (WERC), a Certified Relocation Professional (CRP), and an active in several regional groups and is the past president of the Southeastern Regional Relocation Council (SRRC). In his spare time, Neil enjoys playing hockey, traveling and spending quality time with his daughter, Riley.
 

Tamara Gilbert

Regional Director, Client Services

Tamara is a creative, results oriented, problem solving customer service professional with progressively extensive experience across industries and achievements in all areas of mortgage, banking, and title insurance management. Tamara obtained her Certified Relocation Professional (CRP) designation in 2007. 

She regularly attends regional relocation conferences around the country and is an active member of Worldwide ERC. Tamara’s duties currently include direct responsibility for building, growing and maintaining corporate clients and 3rd party relationships including the day to day delivery of the service model provided by Premia Relocation Mortgage. Tamara also supports the efforts of the overall Corporate Relocation team interacting with Mortgage Counselors, Operations, Business Development, Marketing, Accounting, Servicing and third party relocation companies to insure that all aspects of the client’s needs are met. Before she started at Premia in 2006, Tamara was Branch Manager of a settlement office for Metropolitan Title Company (now First American Title) for nine years. Tamara received her Bachelor of Arts Degree in Economics from the University of Michigan, Ann Arbor, MI and enjoys spending time with her daughters, Chelsea and Meredith

Caron Mitchell

Regional Director, Client Services

Born and raised in South Africa, Caron has first-hand experience of the unique challenges facing relocating employees, having relocated to London and the US. The world of corporate relocation is a natural fit for Caron.
As Regional Director of Client Services for Premia Relocation Mortgage, Caron is her clients’ advocate and partner to ensure program service delivery.  Caron embraces the core values of integrity, professionalism and absolute confidentiality which has led to successful long-term relationships in both the corporate and government arenas.  She has a sincere desire to deliver the best relocation program to her clients, by combining her industry knowledge and relocation experience.

Active in ERC and a member of regional relocation councils including NJRC, DVRC and GWERC, she has more than 16 years combined experience in the relocation mortgage industry. Caron holds a BA degree from the University of Natal, Durban. She is married with 4 children (his and hers) and in her spare time, loves going “up north”, treating friends to a braai (BBQ) and planning her next safari.
 

Leadership Team

Tom James

President

Tom is responsible for all aspects of Premia Relocation Mortgage. He leads a proven team of senior managers responsible for providing distinctive value added services to transferees, corporate clients, prospects and industry partners. Tom has a passion for service excellence and has successfully designed service delivery platforms that have resulted in top ranking customer, and client, experiences. Prior to joining Premia in 2011,
Tom held leadership positions at Wells Fargo, UBS Mortgage, Norwest and Prudential. Through his tenure, Tom has directed several aspects of the loan origination process including Sales, Operations, and Marketing.   Tom has an MBA from St. Thomas University and a Bachelor's Degree in Finance from St. Cloud State University. Away from work, Tom enjoys golf, tennis and traveling with his family.

Nina Arnaiz

Vice President, Production

Nina joined Premia Relocation Mortgage in 2002 as a relocation mortgage consultant and fell in love with making people’s relocation transition as stress free as possible. Her personal sales model was to always provide the best customer service possible by handholding borrowers throughout the process. Within her first year, she achieved #1 status in production, lead conversion, customer service and referrals. Recognized as a company leader, Nina was promoted to Sales Manager in 2006 and Vice President of Production in 2008.   Nina is very energetic and has very high expectations when it comes to customer service and earning someone’s business. This certainly carries over to the entire production team within Premia Relocation Mortgage’s inbound/outbound service center.   

Nina is responsible for hiring, training and developing an industry-leading mortgage team; achieving production and conversion goals. During her tenure the production team has grown by 15%, set records for production and increased conversion by 20%. The production team has maintained a 94% Customer Satisfaction rating since 2004 which is a result of collaborating with operations, a seamless customer hand off and high levels of service to our clients and their employees. Nina earned a Bachelor’s degree in Business and Administration from Wayne State University, Detroit, Michigan. In her free time, she enjoys traveling, scuba diving, cross-fit training, and spending quality time with her husband and 3 kids, Andrew, Alessandra and Olivia.

Michael Bailey

Vice President, Client Services

Michael has been in the mortgage, banking, and relocation fields since 1990 and has been a Certified Relocation Professional since 2003. Michael's duties include the overall responsibility for all corporate and government agency clients and relocation company relationships including the day-to-day delivery of the service model provided by Premia Relocation Mortgage. He also conducts periodic reviews of client relocation policies and programs to ensure best practices are in place and goals are being met.

He also manages quality control and implements client standards and compliance with those standards. He regularly attends regional relocation conferences around the country and is an active member of Worldwide ERC. Before he started at Premia Relocation Mortgage in 2002, he worked as a Branch Manager for several years at a regional bank. Michael received his Bachelor of Science Degree in Finance, with a minor in Management Information Systems from Oakland University in Rochester, Michigan.

Jill Best

Vice President, Marketing

Jill has over 20 years of experience in marketing, event planning and public relations in the mortgage, home building and utility industries. Her responsibilities include building awareness and communicating the benefits of Premia Relocation Mortgage to corporate and consumer audiences through events, direct mail, RFPs, social media and advertising. 

Prior to joining Premia Relocation Mortgage, Jill was part of Wells Fargo Home Mortgage’s retail, joint venture and customer excellence teams. She received multiple Service Excellence Awards for championing marketing projects that built relationships with builders and real estate agents. She also worked with senior leaders to broadly communicate strategy and gain consensus for initiatives that influenced the customer experience. Jill received her Bachelor of Science degree in Public Relations from the University of Northern Iowa. In her spare time, she enjoys landscaping and guiding the adventures of her sons.

Andy Nimmo

Vice President, Operations

Andy is responsible for the progression of our customers’ loans after the application has been received. He oversees processing, closing, and fulfillment while keeping our customers’ experience the primary focus amidst the demands of industry compliance and investor guidelines. 

Prior to joining Premia in 2011, Andy worked in the financial services industry emphasizing premier customer service.  Andy earned his Bachelor of Arts Degree in Financial Economics from Gustavus Adolphus College. In his free time he enjoys spending time with family and playing golf and hockey.