Diligence Makes the World Less Stressful
Russell is a member of our fulfillment team and recently received an email stating, “You have been the very best part of our relocation process. If everyone was as diligent as you, the world would have considerably less stress.”
Russell has over 15 years of customer service experience so we asked him how he became a rock star. He believes people are people with personalities, families, careers and a story. Russell likes to know the borrowers he works with so that he can customize his service to them. According to Russell, he meets people where they are and adapts to their communication style and sets expectations. He reminds borrowers that he is in their corner because as a family man himself, he knows what is at stake when relocating.